Technical Support Specialist

Location: city center, Central Singapore SG


Job Number: 6109

External Description:

Technical Support Specialist

(Contract Role)


Company Description

Our client is a US healthcare company with a broadly diversified business across consumer, pharmaceutical and medical device segments. They have an annual turnover of US$70 billion, with more than 125,000 employees across 60 countries with a heritage of more than 130 years.


Job Purpose


The position will develop business opportunities across the Orthopaedics range of products with the objective of achieving/exceeding the sales and profit targets for both Franchise and Account-based Business Plans.


  • Obtain market information to help identify business opportunities and threats to help company
  • Conduct in-service activities to ensure proper understanding and usage of the products by healthcare professionals
  • Provide support to healthcare professionals during cases to ensure proper usage of products during the cases.
  • Resolves difficult problems and customer complaints.
  • Maintain professional working relationship with key customers.
  • Improve the efficiency and effectiveness of customer delivered health care services to patients through in-service education and training where appropriate.
  • Continuously improve product knowledge and selling related skills to provide improved service to customers which differentiate the organization from competitors.
  • Engage in product portfolio management and set strategic directions based on customer needs and business goals.
  • To undertake any other duties



  • Bachelor’s degree in any discipline with 1-3 years of experience in technical support role
  • Ability to manage external customer demands and build relationship within assigned accounts
  • Ability to handle complexities of account from different stakeholders involved in the decision-making process
  • Plan and execute sales strategies to convert customers through competency of products knowledge, procedural knowledge, and service support
  • To deliver results under pressure, and possess the ability to handle work stress


On top of a competitive base salary, the company offers excellent career and training opportunities, attractive benefits and bonus schemes.

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EA License: 94C3609

Reg No: R1329273




Job Number: 6109

Community / Marketing Title: Technical Support Specialist

Location_formattedLocationLong: city center, Central Singapore SG

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